Frequently asked questions
FAQ
How do I send photos and videos to the WiFi Digital Frame?
How do I send photos and videos to the WiFi Digital Frame?
Easily! Just download our free app, connect your frame to WiFi, and send photos and short videos from anywhere.
Does the WiFi Digital Frame require a subscription?
Does the WiFi Digital Frame require a subscription?
No subscriptions needed. Enjoy unlimited photo sharing with your frame without any hidden costs.
Can I use the Acrylic Digital Frame without WiFi?
Can I use the Acrylic Digital Frame without WiFi?
Yes! The Acrylic Frame plays photos and videos directly from a memory card or USB drive — no WiFi needed.
What file formats are supported?
What file formats are supported?
Our frames support JPG, PNG images and MP4, MOV video files for smooth playback.
Can the frame be used vertically and horizontally?
Can the frame be used vertically and horizontally?
Yes, both frames support auto-rotation or manual switching, so your photos always look perfect.
Is it difficult to set up the frames?
Is it difficult to set up the frames?
Not at all. Just plug it in, follow a few simple steps, and start sharing your favorite memories in minutes.
Is gifting an option?
Is gifting an option?
Absolutely! Framedia frames are beautifully packaged, making them a perfect and memorable gift for any occasion.
What sizes are available?
What sizes are available?
Currently, we offer our featured WiFi and Acrylic Digital Frames in a 10.1-inch size — the ideal balance of space and style.
Do the frames have touchscreens?
Do the frames have touchscreens?
Yes! The WiFi Digital Frame features a vibrant 10.1" touchscreen for easy navigation and crisp, rich visuals.
How is Framedia different from other digital frames?
How is Framedia different from other digital frames?
We combine award-winning design, premium displays, effortless connectivity, and sleek acrylic craftsmanship — making every frame a statement piece.
Have Questions or Need Help?
We're here to make your experience smooth and memorable. Whether you need product advice, order support, or simply want to know more about Framedia, feel free to reach out. Fill out the form below — we’d love to hear from you!