Welcome to Framedia. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our site, you agree to comply with and be bound by these Terms. If you disagree with any part, please refrain from using our services.

1. Introduction and Scope

Framedia is a United Kingdom-based company specializing in the sale of premium photo frames designed to enhance your living spaces with elegance and style.
Our Terms and Conditions govern your use of our website, the purchasing of products, and your interaction with Framedia services.
We adhere strictly to Google Merchant Center guidelines to ensure transparency, accuracy, secure transactions, and customer satisfaction.

2. User Agreement

By accessing and using Framedia’s website, you confirm that you are at least 18 years old or possess the legal authority to enter into binding contracts.

You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

You agree to provide accurate, current, and complete information whenever required.

3. Product Information and Availability

We strive to ensure that all descriptions, images, prices, and availability details related to our photo frames are accurate and updated regularly, in compliance with Google’s product transparency policies.

However, occasional errors may occur. We reserve the right to correct any inaccuracies, update information, or modify prices without prior notice.

Product availability is subject to change at any time and without obligation to notify customers.

4. Order Placement and Acceptance

When placing an order, you will select your items, add them to your shopping cart, and proceed to checkout.

Upon successful payment, an order confirmation will be sent to your registered email address.

Framedia reserves the right to refuse, cancel, or modify an order for reasons including but not limited to product unavailability, errors in product or pricing information, or suspected fraudulent activity.

In the event of cancellation, any payments made will be fully refunded.

5. Payment Terms

We accept Visa, Mastercard, American Express, PayPal, and major debit cards.

All transactions are protected with Secure Socket Layer (SSL) encryption to ensure customer data security.

Prices are listed in British Pounds Sterling (£GBP) and are inclusive of Value Added Tax (VAT) where applicable.

Additional fees such as shipping costs, if any, will be clearly disclosed during the checkout process.

6. Shipping, Delivery, and Risk of Loss

Framedia ships exclusively within the United Kingdom.

We offer standard and expedited shipping options with estimated delivery times provided at checkout.

Once your order is dispatched, tracking details will be emailed to you.

Risk of loss and title for purchased items transfer to you upon delivery to the shipping carrier.

Delivery times are estimates and not guaranteed, although every effort is made to meet the indicated timelines.

7. Returns, Refunds, and Exchanges

We accept returns of unused items in their original condition within 30 days of receipt.

To initiate a return, customers must contact our support team and follow the provided instructions.

Refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected.

Exchanges are available for defective or damaged products.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrectly delivered item.

8. Intellectual Property Rights

All content on the Framedia website, including but not limited to text, images, logos, product descriptions, and designs, is the exclusive property of Framedia or its content suppliers.

Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited without prior written consent from Framedia.

9. User Conduct

You agree to use the Framedia website lawfully and responsibly.

You must not engage in fraudulent activities, upload malicious content, interfere with the website's functioning, or violate applicable local, national, or international laws.

10. Privacy Policy and Data Protection

Framedia is committed to protecting your privacy and handling your personal data with care.

We collect only necessary personal information required for order processing, service improvement, and marketing communications (with your consent).

Your personal information will never be sold to third parties.

For more detailed information, please refer to our Privacy Policy [Insert Link].

11. Disclaimers and Limitation of Liability

Framedia provides its website, products, and services "as is" and without warranties of any kind, either express or implied.

We do not guarantee that products will meet individual customer expectations beyond stated specifications.

Framedia is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.

Our liability is limited to the fullest extent permitted by law in England and Wales.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in England and Wales.

13. Modification of Terms

Framedia reserves the right to modify or update these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon posting on the website.

Continued use of the website following any changes indicates your acceptance of the updated Terms.

14. Contact Information

For any questions, support inquiries, or clarification regarding these Terms and Conditions, please contact:

Business Name: Framedia

Email: firstonetradeltd@gmail.com

Phone: 07393385905

Billing Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Thank you for choosing Framedia to frame your cherished memories.