Shipping Policy
Effective Date: 26/04/2025
Shipping Policy for Framedia
At Framedia, we are committed to delivering your products promptly and efficiently. As a trusted provider, we prioritize customer satisfaction by ensuring transparency and reliability in our shipping process.
Order Processing Time
Orders are processed from Monday to Friday, excluding public holidays. To qualify for same-day processing, orders must be placed before 2:00 PM local time. Orders placed after this time or on weekends will be processed the next business day. During peak seasons or promotional periods, processing times may be extended slightly.
Shipping Methods and Delivery Timeframes
We offer the following shipping options to meet your needs:
Standard Shipping: Deliveries are completed within 5-7 business days.
Expedited Shipping: For faster delivery, choose expedited shipping to receive your order within 2-3 business days.
International Shipping: Available to insert shipping countries here, with delivery times varying based on carrier and destination.
Shipping Rates and Free Shipping
Our shipping rates are designed to be transparent and fair:
Standard Rates: Calculated based on the weight, size, and destination of your order.
Free Shipping: Available for orders over $200 within insert shipping countries here.
Tracking Orders
Once your order has been shipped, tracking details will be sent to you via email. You can monitor your package’s progress through the carrier’s tracking system. If you need help with tracking, please contact our customer support team.
International Shipping and Customs
International shipping is available to insert shipping countries here. Please note:
Delivery times may vary depending on the destination and customs processes.
Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
Delivery Issues and Delays
In rare cases, delays may occur due to unforeseen circumstances such as weather or holidays. If your order is delayed or tracking shows an issue, please contact us immediately for assistance.
Lost, Stolen, or Damaged Items
If your order is lost, stolen, or damaged during transit, contact us promptly. We will guide you through the resolution process and help file claims if necessary. Insurance options are available for high-value orders.
Order Changes and Cancellations
Order changes or cancellations are possible only before the order has shipped. To make changes or cancel your order, contact us at firstonetradeltd@gmail.com or call 07393385905. Fees may apply for modifications.
Customer Support
For any shipping-related inquiries, you can reach us at:
Email: firstonetradeltd@gmail.com
Phone: 07393385905
Billing Address:
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom