At Framedia, we value your satisfaction and are committed to offering a fair and transparent refund process. As a trusted provider of photo frames, we aim to ensure your shopping experience with us is worry-free and enjoyable.

Return Eligibility

You may return items within 30 days from the purchase date for a refund, exchange, or replacement. To be eligible for a return, items must be unused, undamaged, and in their original packaging. Please ensure you provide proof of purchase when initiating a return.

Non-Returnable or Exempt Items

Certain items are non-returnable, including customized or personalized photo frames and digital products. If you have questions about the eligibility of a product, please contact our customer support team.

Return Process

To initiate a return, contact us at firstonetradeltd@gmail.com or call 07393385905. Our team will guide you through the process and provide you with return instructions. Please ensure items are securely packaged to prevent damage during transit. Returns should be sent to the address specified by our support team.

Return Shipping Costs

Customers are responsible for covering the cost of return shipping unless the item is defective or damaged upon arrival. If the item was delivered with an issue, return shipping will be covered by Framedia.

Refund Processing and Timeframe

Refunds are processed within 5-10 business days after the returned item has been received and inspected. Customers will be notified via email once the refund has been issued. Refunds will be made to the original payment method, unless otherwise agreed upon. Please note that any restocking fees, if applicable, will be deducted from the refund amount.

Exchanges and Replacements

Exchanges are available for items that are defective or damaged. To request an exchange, contact us with the details of the issue and any supporting documentation, such as photos. Replacements for the same or similar items will be provided based on availability.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery. Provide photos of the damage and a description of the issue to ensure a swift resolution. We will replace or refund the item as appropriate.

Gift Returns

If you need to return a gift, please contact us with the original purchase details. Gift returns may qualify for store credit or an exchange, depending on the circumstances.

Customer Support

For questions or assistance with returns or refunds, you can reach us at firstonetradeltd@gmail.com or 07393385905. We aim to respond to all inquiries within 24 hours.

Thank you for shopping with Framedia. Your satisfaction is our priority. If you have any feedback on how we can improve, don’t hesitate to share it with us!