Payment Methods

Effective Date: 26/04/2025

At Framedia, we are dedicated to providing secure and convenient payment options to ensure a smooth and trustworthy shopping experience for all customers.

Accepted Payment Types

We accept the following payment methods to cater to your preferences:

  • Credit and Debit Cards, including Visa, MasterCard, and American Express.

  • Digital Wallets, such as PayPal, Apple Pay, and Google Pay.

  • Bank Transfers for customers who prefer direct deposits.

No additional fees are charged for using these payment methods.

Currency and Multi-Currency Support

All transactions are processed in GBP. Currently, we do not support multi-currency payments. If you are making a purchase from outside the UK, your bank may apply exchange rates or conversion fees, which are beyond our control.

Third-Party Payment Providers

We utilize trusted third-party payment processors, including Stripe and PayPal, to handle transactions. These providers are known for their efficiency, reliability, and enhanced security features, ensuring your payment information remains safe at all times.

Payment Security and Data Protection

At Framedia, we prioritize the security of your payment details. Our website uses SSL encryption to protect all transactions, and we adhere to PCI-DSS compliance to ensure your data is handled with the highest standards of security. Fraud detection systems are in place to safeguard against unauthorized transactions.

Billing and Authorization

Charges will appear on your statement as "FirstOne Trade Ltd", ensuring transparency. For high-value purchases, we may implement a pre-authorization hold, which will be clearly communicated during checkout.

Failed Payments and Payment Discrepancies

If a payment fails or there’s a discrepancy, you can reattempt the transaction or contact our customer service team for assistance. Please email us at firstonetradeltd@gmail.com or call 07393385905.

Refunds and Payment Reversals

Refunds are processed in line with our Refund Policy. Refunds will be issued to the original payment method within 5-10 business days after the refund request is approved. Customers will be notified via email once the refund is initiated.

Contact for Payment Assistance

If you have any questions or need support regarding payments, please reach out to our team at firstonetradeltd@gmail.com or call 07393385905. Our support hours are Monday to Friday, 9:00 AM - 5:00 PM.

At Framedia, your satisfaction is our priority, and we are committed to offering payment options that are secure, transparent, and easy to use.